FAQ

Frequently Asked Questions

🐶 What comes in the set?

Each set includes 1 matching dog collar and 1 leash. Both are designed to match in color and style for a coordinated look.

📏 How do I choose the right size?

We recommend measuring your dog's neck circumference and comparing it to our size chart on the product page. If your dog is between sizes, we suggest choosing the larger size for comfort.

🐕 Is the collar adjustable?

Yes — the collar is fully adjustable to ensure a secure and comfortable fit for dogs of different sizes.

💪 Is this strong enough for large dogs?

Yes. The leash and collar are designed with durable materials and reinforced stitching suitable for small, medium, and large dogs. However, for extremely strong pullers, we recommend checking the weight rating on the product page.

🚚 How long does shipping take?

Shipping times vary depending on your location, but most orders arrive within 7–15 business days. You will receive a tracking number once your order is shipped.

📦 Where do you ship from?

We work with international fulfillment partners, so items are shipped directly from our warehouses to your address.

🔄 Can I return or exchange my order?

Yes. We offer a 30-day return policy for unused items in original condition. If there's an issue with your order, contact us and we'll help you resolve it quickly.

🐾 Will the colors look exactly like the photos?

We try our best to display accurate colors, but slight variations may occur due to lighting and screen differences.

📍 Can I change or cancel my order?

If your order hasn't been processed yet, we can help modify or cancel it. Contact us as soon as possible after placing your order.

💬 How can I contact support?

You can reach us anytime through our contact page or email support. We usually respond within 24–48 hours.